Terms & Conditions

Our website, found under the URL www.grafeti.co.uk and operated by Grafeti Limited is registered to Bardsley House, Ashton Road, Greater Manchester, UK, OL8 3HX (company number 10853379).  All references to “we”, “us” and “our” shall be deemed to be references to Grafeti Ltd, and references to “you” and “your” shall be deemed to be references to persons placing an order via this website.

The following terms and conditions apply to all use of the Grafeti website. By placing an order with us you agree to have read, understood and accepted these terms and conditions. Please note, as these may be subject to change at any time without notice, it is your responsibility to check this page prior to any use or purchase. If you have any queries regarding our terms and conditions, please contact us before use or order placement.

Offers & Discounts

Discounts are valid when shopping online or by phone. They cannot be used in conjunction with any other offer and cannot be applied retrospectively.

Free postage offers and free returns are only valid for UK mainland addresses. 

Discounts are not valid for the purchase of Gift Cards.

Any offers or discounts are made at the discretion of Grafeti Ltd, and may be refused or withdrawn at any time.


When placing an order, you agree that all details you provide to www.grafeti.co.uk for the purpose of purchasing goods are accurate and complete in all respects.

Your contract for purchases made through grafeti.co.uk is with Grafeti Limited and you confirm that all goods ordered by you are for your own private and domestic use only and are not for resale.

All orders are subject to product availability and acceptance by Grafeti Ltd.

The price and availability of goods are subject to change without notice.

Promotional offers, vouchers and codes may not be used on sale products, or in conjunction with any other offer, unless otherwise stated. All offers are subject to availability and may be withdrawn at any time without notice. Any offer of free delivery is limited to a standard delivery service, to UK mainland only, unless otherwise stated.

By placing an order via this website, you are making an offer to Grafeti to purchase the goods detailed in your order upon the terms described, at which point your payment card or Paypal account will be pre-authorised.

You certify that the payment method you are using is your own and that there are sufficient funds in your account to cover payment of the product(s) ordered.

If any product from your order is unavailable, we will contact you by email, then attempt to fulfil your order from store and confirm details of any cancellation made where fulfilment has not been possible.

We are unable to make amendments to an order after the point of despatch. Should you wish to make any changes prior to despatch, please contact our Customer Services team at info@grafeti.co.uk or by phone on 0333 050 2597.

It is a crime to use a false name or a known invalid credit card to order. Anyone caught wilfully entering an erroneous or fictitious order will have their details passed onto the appropriate authorities.

Grafeti reserve the right to terminate our agreement with you and to suspend or terminate your access to the site immediately and without notice to you if:

  • You fail to make payment to us when due.
  • You breach any of our terms and conditions.
  • If requested by us to do so, you fail to provide within a reasonable time frame, sufficient information to enable us to determine the accuracy and validity of any information supplied by you, or your identity.
  • We suspect you have engaged, or are about to engage, or have way of being involved in fraudulent or illegal activity on grafeti.co.uk

Conformity of Goods

Every care is taken to ensure that the description, specification and pricing of all products shown on our website is correct. The product information and specification provided is not binding, but is carefully considered and intended to give a general description of each product.

While the colour reproduction of each product is a close representation, we cannot accept any responsibility for any variation in colour caused by the differences in browser software and image colour representation.

Grafeti will act immediately to correct any error identified and are under no legal obligation to honour a price displayed in error.


grafeti.co.uk accepts most major credit cards including Mastercard, Visa and American Express. We also accept payment via Paypal and Gift Card. All prices displayed are inclusive of UK sales tax (VAT) at the current rate.