To place an order with us online we request certain information, including your name, delivery address, email address and payment card details. This information is required to enable us to process your order and notify you of its progress.
Information we use - how & why
Once an order has been placed, we will contact you by email to confirm your order details and then again once your order has been accepted and despatched. Should we need to contact you for any reason regarding your order, we will use the email address registered to your account, or the telephone number if provided.
If you decide to register an account with us, your information will be stored securely with the sole purpose of enabling a faster checkout experience for you, while also allowing you to check your orders and change your personal details.
If you subscribe to our mailing list we may send you periodic information, usually regarding our latest products and any special offers.
With the exception of feedback requests or assistance with delivery, we will never pass your e-mail address to any other organisation. For the sole purpose of aiding a delivery, your contact details may be shared with the chosen carrier.
If you no longer wish to receive emails from us with details of our products, latest offers and events, please follow the ‘unsubscribe’ link at the foot of the latest email received.
Contacting us by Telephone
Calls may be recorded, for the purpose of quality monitoring and training.
When using our social media tags, keep in mind that this information is shared publicly. Therefore, don't give out any information you wouldn't be comfortable with a stranger knowing - this includes your address, phone number, date of birth, email address, bank and credit card details, and place of work. If your social media account is set to "private", your posts will not be seen by anyone other than those in your network. If your social media account is public, we recommend that you do not use these tags or you delete them from your post.
If you have any queries about the personal information we are holding in your name, please contact our Customer Service team at email@example.com, who will be more than happy to review your account and update our records as required.
Safety & Security
Our website uses the latest secure server technology to ensure your information is protected to the highest standard, whenever you place an order or access your account information. The Secure Sockets Layer (SSL) software we use encrypts the information you input, ensuring that it is virtually impossible for unauthorised parties to read any information that you provide.
Once an order has been placed, we don’t store the details of your payment card, with the exception of the last four digits and a unique token reference provided by your card issuer. This eliminates the need for merchants, e-commerce sites and operators of mobile wallets to store sensitive payment card data on their networks and reduces the risk of fraud.
Use of ‘Cookies’
Cookies are small pieces of data that are stored by your web browser on your hard drive. Cookies allow a website to personalise your shopping experience and let the website know when the user has returned for example. Our cookies do not contain any personal information about you however and are only used to determine your browser and user preferences for our site, to help enhance your browsing experience. However, if you prefer, you can set your browser software to not accept cookies. You should still be able to use our site without cookies enabled, but you may lose a certain level of functionality.
We reserve the right to change information, prices, specifications and descriptions of listed goods, products and services. We may modify these conditions at any time by posting the conditions on our website. While Grafeti uses reasonable endeavours to ensure that the information on this website is accurate and up to date, it does not give any warranty as to its accuracy or completeness, and will not be responsible for any errors or omissions or for the results arising from the use of such information.
While we take all reasonable steps to ensure a fast and reliable service, it does not guarantee that your use of this website will be interruption or error free and we will not be responsible for any disruption, loss of or corruption of any material in transit, or loss of or corruption of material or data when downloaded onto any computer system.
Furthermore, Grafeti will not be responsible nor liable for your use of any other websites which you may access via links within this website. Grafeti does not control these websites and is not responsible for their content. Any such links are provided merely as a service to users of this website and their inclusion in this website does not constitute an endorsement by or affiliation with Grafeti.
The entire liability of Grafeti under or in connection with any contract for any products to which these conditions apply shall not exceed the price of the products, except as expressly provided in these conditions.
Grafeti will not be liable to you or be deemed to be in breach of these terms and conditions or any other contract with you by reason of any delay in performing, or any failure to perform, any of its obligations in relation to the products ordered by you if the delay or failure was due to any cause beyond its reasonable control.
Grafeti may assign or transfer any of its rights or sub contract any of its obligations under these terms and conditions to any third party. You may not assign or transfer any of your rights or sub contract any of your obligations under these terms and conditions except with the specific permission in writing of Grafeti
No person who is not a party to these terms and conditions shall have any right to enforce any term under the Contracts (Rights of Third Parties) Act 1999. Nothing in these conditions is intended nor shall affect any of your statutory rights that may not be legally excluded.
Grafeti does not seek to exclude or limit liability for death or personal injury arising from its negligence or that of its members, agents, directors or employees or for any fraudulent misrepresentation.
To the fullest extent permitted by law and save as provided above, neither Grafeti nor any associated company shall be liable to you by reason of any representation, or any implied warranty, condition or other term, or any duty at common law, or under the express terms of the contract, or in negligence (whether on the part of Grafeti or any of its members, agents, directors, employees or otherwise) for any indirect special or consequential loss or damage (including but not limited to loss of profit or loss of saving), costs, expenses or other claims for compensation whatsoever which arise out of or in connection with the use of this website, the supply of the products or their use or resale by you.
The limitations of liability in these conditions shall apply equally for the benefit of Grafeti and any other associated company of Grafeti as if references to Grafeti included references to each such associated company.
All rights, including copyright, in the content of the grafeti.co.uk web pages are owned or controlled by Grafeti. In accessing grafeti.co.uk web pages, you agree that you may only download the content for your own individual and non-commercial use. You are not permitted to copy, broadcast, download, store (in any medium), transmit, show or play in public, adapt or change in any way the content of the grafeti.co.uk web pages for any other purpose whatsoever without the prior written permission of Grafeti.
Third Party Information
We cannot be held responsible for material displayed on third party websites or any other written material.
These Terms and Conditions and your use of our website are governed by English law and you agree to submit to the non-exclusive jurisdiction of the English court. This does not affect your non-excludable statutory rights.
This website and our Terms and Conditions have been designed for use within the United Kingdom and under UK law. Whilst we are happy to consider requests for products and enquiries from outside the United Kingdom, we give no warranty, express or implied, that the use of this website or the placing of any order through this website from outside the UK complies with any applicable non-UK laws or regulations. Accordingly, any products or promotions not permitted under your local law are not offered to you.